- Order Help
Payment
Q1: What payment methods can I use to buy Sothinkmedia products?
Q2: What currencies do you accept and how can I submit to get an invoice after I paid for Sothinkmedia products?
Q3: How can I purchase Sothinkmedia products using Purchase Order?
Q1: What payment methods can I use to buy Sothinkmedia products?
A1: We offer RegNow as payment method to all the users who order Sothinkmedia products at http://www.movie-burners.com.
Q2:What currencies do you accept and how can I submit to get an invoice after I paid for Sothinkmedia products?
A2: As an alternate form of payment to credit cards online, customers may select the Invoice payment method to pay for their order by fax using a credit card or by mail using a check or money order. This payment method is available on the online order form by accessing the drop down box next to "Payment Method". RegNow currently accepts the following currencies for orders that will be paid by credit card:
US dollar (USD)
Euro
British pound sterling (GBP)
Australian dollar (AUD)
Canadian dollar (CAD or CDN)
RegNow currently accepts the following credit card types:
Visa
Mastercard
Visa Check Card
Eurocard
MasterMoney
American Express (USD only)
Discover (USD only)
RegNow currently accepts the following currencies for orders that will be paid by check or money order:
US dollar (USD)
Canadian dollar (CAD or CDN)
Euro
British pound sterling (GBP)
Customer Process
After submitting an order with "Invoice" chosen as the payment method, the customer will immediately receive instructions for remitting their payment to RegNow. If the customer is ordering in USD or CAD and paying by check or money order then they will be provided with our United States address for remitting their payment to us. If the customer selected Euro or GBP and is paying by check or money order then they will be provided with our UK address for submitting their payment to us. For customers choosing to use the invoice to pay by credit card, via fax, they will be provided with US fax number.
Note: Orders using the Invoice payment option are subject to an additional $2.50 USD order processing fee.
Q3: How can I purchase Sothinkmedia products using Purchase Order?
A3: After submitting an order with "Purchase Order" chosen as the payment method, the customer will immediately receive instructions for remitting their official company Purchase Order to us by fax or postal mail and they will be instructed to include the order number on their Purchase Order. Credit references may be requested. When RegNow’s accounting department receives the customer's official company Purchase Order they will review it. If the Purchase Order is accepted then the order will be finalized (set to completed) and the customer will be sent an invoice by RegNow’s accounting department.
Note: Orders using the Purchase Order payment method are subject to an additional $10.00 USD order processing fee.
For orders that customers entered online in which they selected an offline payment method (Bank/Wire Transfer, Check/Money Order, Fax-Credit Card, Invoice, Open Invoice (European) and Purchase Order), the order will show the date that the customer entered the order online rather than the date that the order completed. To see the date that the order completed, please open the order and view the information listed in the History tab.
Registration & upgrade issues
Q1: How can I get the registration information after I purchase it?
Q2: Why I haven’t yet received my registration information and how to get it instantly?
Q3: How to register Sothink Products?
Q4: What’s the difference between Registered and Unregistered version of your software?
Q5: Is the registration key still valid for upgrade versions?
Q6: Can I use the same registration key for different computers?
Q7：What advantages shall I always get as Sothink registered customers?
Q8：What’s your upgrade policy?
Q9: After upgrading my product, the key become invalid, what happened?
Q1：How and when can I get the registration information after payment? What exactly will I receive?
A1: If you choose to pay by credit card or debit card, the payment will be completed soon after the order is placed, while wire transfer and e-check payment will take longer time – usually 4 to 7 days or more.
The registration information will be delivered via email soon after your payment is completed / cleared. If you are in urgent need of the product, payment via credit card or debit card is recommended.
Besides, please note that orders for few other products (such as Sothink HTML Editor) need to be processed MANUALLY; due to time zone difference or weekends, the delivery of those orders might be delayed.
Q2: Why I haven’t yet received my registration information and how to get it instantly?
A2: The distribution of registration information is an automatic process and is not controlled manually. Here are the most common reasons for not receiving the key:
If you don’t receive the email with registration information within 24 hours, please try to use following methods to contact us and we will provide prompt support for you:Your e-mail server is unavailable or reports errors while receiving the e-mail with the registration information. It is possible that this e-mail will be delivered later; usually the delivery is re-tried at 4 hours intervals, for a few days.
Your e-mail box is full, so the e-mail with the license key can't be delivered.
You are using some kind of spam protection, and the e-mail with the license key has been rejected for some reason. You can add support@sothinkmedia.com to your trusted e-mail addresses to solve this problem.
Call us or leave a phone message: +86(27)67848991
MSN Messenger & Yahoo Messenger
MSN Messenger: sothinkcustomerservice@hotmail.com
Yahoo messenger: sothinkcustomerservice@yahoo.com
Note: Our hotmail and yahoo mail boxes are not monitored; please do not send emails to them.
Online from 9:00 a.m. to 5:30 p.m.(GMT +8:00) in business days.
Q3: How to register Sothink Products?
A3: For the registration steps of the following products please see below:
DHTML Software: Sothink DHTMLMenu, Sothink Tree Menu, etc.
Flash Software: Sothink SWF to Video Converter, Sothink SWF Quicker, Sothink SWF Easy, Sothink SWF Decompiler, Sothink Video Encoder for Adobe Flash,etc.
DVD Video Tool: Sothink iPod Video Converter, Sothink DVD to iPod Converter, Sothink DVD Ripper, Sothink DVD EZWorkshop, etc.
(Please download and install the latest version of the above software so as to be sure the registration code can work for you.)
Important Notice：
When registering your program, please make sure you did not make any mistake when inputting the registration information:
1. Make sure you install the accurate application of the product;
2. Do not insert any space before, after or between your registration information;
3. Your registration name ought to be your registered email address rather than your name.
Step 1: Download the software from our web site and install it.
Step 2: Launch the program and you will see such a dialog. (Take Sothink DHTMLMenu as an example)
Step 3: Click "Buy Now" to go to our order page and fill in the order form. After your payment has been processed, you will get your "permanent key" instantly.
Step 4: Click "Enter Key", then input the registration name and registration key exactly.
Q4: What’s the difference between Registered and Unregistered version of your software?
A4: Generally speaking, there is no function difference between both versions. For some of the products such as Sothink SWF Decompiler, Sothink DHMLMenu and SWF to Video Converter etc., there do exists certain restrictions to the functions of the unregistered version; you can refer to the very product page to see the difference. The unregistered version is for evaluation purpose only. And it is limited to be used in 15 ~ 30 days since the installation of the program. When the evaluation period expires, you can not use the program any longer. To know more limitations of unregistered version for different software, please go to see different products’ webpage.
Q5: Is the registration key still valid for upgrade versions?
A5: Yes, the key is still valid for MINOR upgrade versions. Normally, only for MAJOR upgrade do you need to pay to get a new valid key to unlock the latest version. Check the very product's page to find more of our Upgrade Policy.
Q6: Can I use the same registration key for different computers?
A6: The registration key is unique for each computer. If you own a single license of the software, you can not use the same registration key for different computers.
Q7：What advantages shall I always get as Sothink registered customers?
A7: After becoming a member of the Sothink registered customers, you will get:
The software you paid for and a permanent registration key to unlock the software;
Free lifetime technical support either via e-mail or forum;
Free access to download software at anytime;
Free upgrades to all minor upgrade versions and preferential price to major upgrade versions;
Priority to take part in any activities or contest we hold and enjoy discounts we offered.
Q8：What’s your upgrade policy?
A8：For MINOR upgrade, your previous key is still valid to unlock the latest version; while for MAJOR upgrade, you need a new valid key. Please check the product page to find more of our Upgrade Policy.
Q9: After upgrading my product, the key become invalid, what happened?
A9: Please kindly check whether your upgrade is a MAJOR one; we would like to advise that key to previous version is not valid for the latest version after the major upgrade. Please kindly check the very product’s upgrade page for details or contact Sothinkmedia Customer Service to ask for help.
After Purchase
Q1: What should I do if I lost my product?
Q2: Can I continue to use the program after I change my computers hardware?
Q3: How can I contact your customer service?
Q1: What should I do if I lost my product?
A1：Please submit your request at support@sothinkmedia.com with the information as descriptive as possible. We will confirm your order in database according to the information you submitted and then send you the application registration information to help you get back your software.
Q2: Can I continue to use the program after I change my computers hardware?
A2: If you change your computer's hardware after you have already entered the registration key, you can continue to use it.
Q3: How can I contact your customer service?
A3: · Submit Support Requests(Recommended);
Your submitted messages will be forwarded to the responsible department via our customer service unit and answered as quickly as possible.
· Call us or leave a phone message: +86(27)67848991
· MSN Messenger & Yahoo Messenger
MSN Messenger: sothinkcustomerservice@hotmail.com
Yahoo messenger: sothinkcustomerservice@yahoo.com
Note:Our hotmail and yahoo mail boxes are not monitored; please do not send emails to them.
Online from 9:00 a.m. to 5:30 p.m.(GMT +8:00) in business days.
Currently we offer the support service in English and Chinese languages. For customers in other languages, please firstly help us understand your meanings in English or Chinese thus we could help you in deed.